BLOG – Tammy Dennis

Retention and Reactivating clients! :) #tammydennis

Fri, 14 Sep 2018 17:34:00 GMT

Connect on Facebook Share Learn More Powered by the Simple Social Press Free Coaching Friday! Ask me anything! Retention and Reactivating clients! �� #tammydennis

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Ask me anything!

Retention and Reactivating clients! :)

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HOW MAY I HELP YOU GROW? <3ASK ME ANYTHING! :)AND I am going to talk a little about "How a receptionist CAN and should be making you money!...

Fri, 22 Jun 2018 17:31:00 GMT

Connect on Facebook Share Learn More Powered by the Simple Social Press FREE COACHING FRIDAY 10:30am PST / 1:30 EST USA. �� HOW MAY I HELP YOU GROW? <3 ASK ME ANYTHING! �� AND I am going to talk a little about "How a receptionist CAN and should be making you money!" If trained right,…

The post FREE COACHING FRIDAY 10:30am PST / 1:30 EST USA. :)

HOW MAY I HELP YOU GROW? <3

ASK ME ANYTHING! :)

AND I am going to talk a little about "How a receptionist CAN and should be making you money!" I… appeared first on Tammy Dennis .

1. What if my skill level is there, but I am too shy to talk about myself! I feel wierd, pushy and braggy. BUT, I need clients! 2. I want ...

Fri, 18 May 2018 17:35:00 GMT

Connect on Facebook Share Learn More Powered by the Simple Social Press FREE COACHING FRIDAY! Ask me anything! Topics were: 1. What if my skill level is there, but I am too shy to talk about myself! I feel wierd, pushy and braggy. BUT, I need clients! 2. I want to offer Health & Wellness…

The post FREE COACHING FRIDAY!

Ask me anything!

Topics were:
1. What if my skill level is there, but I am too shy to talk about myself! I feel wierd, pushy and braggy. BUT, I need clients!

2. I want to … appeared first on Tammy Dennis .

How to address clients that bring in a photo from Pintrest that has obviously been …

Fri, 11 May 2018 17:30:00 GMT

Connect on Facebook Share Learn More Powered by the Simple Social Press FREE Coaching Friday to help GROW your Salon / Spa Business! Ask me anything! Sneak peak of today’s topics… 1. How to address clients that bring in a photo from Pintrest that has obviously been photoshopped. 2. People visit her FB page but…

The post FREE Coaching Friday to help GROW your Salon / Spa Business!

Ask me anything!

Sneak peak of today’s topics…
1. How to address clients that bring in a photo from Pintrest that has obviously been … appeared first on Tammy Dennis .

GROW YOUR SALON / SPA ` FREE COACHING FRIDAY

Fri, 09 Mar 2018 18:31:00 GMT

Connect on Facebook Share Learn More Powered by the Simple Social Press FREE COACHING FRIDAY!! Ask me anything! What are you struggling with how may I help you? JOIN MY FREE SALON GROUP HERE…. https://www.facebook.com/groups/125430408142659/ #tammydennis.com

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Far too often we forget the power of touch. ️ #tammydennis.com

Fri, 02 Mar 2018 20:45:00 GMT

Connect on Facebook Share Learn More Powered by the Simple Social Press Far too often we forget the power of touch. ️ #tammydennis.com

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FREE Coaching Friday

Fri, 02 Mar 2018 18:31:00 GMT

Connect on Facebook Share Learn More Powered by the Simple Social Press FREE Coaching Friday! Ask me anything! Let’s build your business! #tammydennis.com

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Get Physically & Financially HEALTHY!

Mon, 26 Feb 2018 19:07:00 GMT

Connect on Facebook Share Learn More Powered by the Simple Social Press Are you working hard behind the chair, YET still struggle to be physically AND financially Healthy?? You know…No time to go to the gym, no energy for your family at the end of the day, in pain from standing all day, feet swelling…

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FREE Coaching Friday!

Fri, 23 Feb 2018 18:02:00 GMT

Connect on Facebook Share Learn More Powered by the Simple Social Press FREE COACHING FRIDAY!! To help you grow your salon spa business! Bring your Questions, what can I help you with? #tammydennis.com

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Loyalty Punch Cards…do you need them to build your business? #tammydennis.com

Wed, 21 Feb 2018 22:13:00 GMT

Connect on Facebook Share Learn More Powered by the Simple Social Press Loyalty Punch Cards…do you need them to build your business? #tammydennis.com

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FREE COACHING FRIDAY!

Fri, 16 Feb 2018 18:00:00 GMT

Connect on Facebook Share Learn More Powered by the Simple Social Press FREE COACHING FRIDAY! #tammydennis.com

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5 Tips to Offer Health and Wellness in your salon without pushy sales! ️ WHY, WHAT, HOW, WHEN #tammydennis.com

Wed, 14 Feb 2018 00:54:00 GMT

Connect on Facebook Share Learn More Powered by the Simple Social Press 5 Tips to Offer Health and Wellness in your salon without pushy sales! ️ WHY, WHAT, HOW, WHEN #tammydennis.com

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WHY, WHAT, HOW, WHEN

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Are you losing money because the people calling your salon are not getting on your book? This may help… :) TO GET IN THE MY SALON GROUP https://www.facebook.com/groups/125430408142659/ #tammydenn…

Fri, 19 Jan 2018 17:21:00 GMT

Connect on Facebook Share Learn More Powered by the Simple Social Press Are you losing money because the people calling your salon are not getting on your book? This may help… �� TO GET IN THE MY SALON GROUP https://www.facebook.com/groups/125430408142659/ #tammydennis

The post Are you losing money because the people calling your salon are not getting on your book?
This may help… :)

TO GET IN THE MY SALON GROUP https://www.facebook.com/groups/125430408142659/

#tammydenn… appeared first on Tammy Dennis .

Q & A! Hope this helps! :) Reach out with any other questions, happy to help.

Thu, 04 Jan 2018 20:00:00 GMT

Connect on Facebook Share Learn More Powered by the Simple Social Press Q & A! Hope this helps! �� Reach out with any other questions, happy to help.

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Reach out with any other questions, happy to help. <3

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Longterm wealth is possible!! ️ WHEN you are prepared for retirement! Here’s an idea how you can get prepared.

Thu, 21 Dec 2017 23:24:00 GMT

Connect on Facebook Share Learn More Powered by the Simple Social Press Hey Salon Professional’s! Longterm wealth is possible!! ️ WHEN you are prepared for retirement! Here’s an idea how you can get prepared.

The post Hey Salon Professional’s! Longterm wealth is possible!! ️ WHEN you are prepared for retirement! Here’s an idea how you can get prepared. <3
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LAZOR TARGET YOUR PERFECT CLIENTELE #18 of 30 in a row LIVE videos to help you grow your business! :) #tammydennis.com

Fri, 26 May 2017 16:31:00 GMT

Connect on Facebook Share Learn More Powered by the Simple Social Press TOPIC: LAZOR TARGET YOUR PERFECT CLIENTELE #18 of 30 in a row LIVE videos to help you grow your business! �� #tammydennis.com

The post TOPIC: LAZOR TARGET YOUR PERFECT CLIENTELE

#18 of 30 in a row LIVE videos to help you grow your business! :)

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How to TRAIN your Clients to Re-book, even if you are a veteran and you have NEVER re-booked! :)

Thu, 25 May 2017 18:54:00 GMT

HOW TO TRAIN YOUR CLIENTS TO RE-BOOK, EVEN IF YOU ARE A VETERAN AND HAVE NEVER RE-BOOKED! Do you re-book your clients? Here are some tips to TRAIN your clients to start! RE-BOOK YOUR CLIENTS ~ Learn how, when and where to do it, so it becomes super comfortable and part of your…

RE-BOOK YOUR CLIENTS ~ Learn how, when and where to do it, so it becomes super comfortable and part of your routine.

What would EXTRA 35 appointments a month on your books do for your business?

That’s what happened to our salon PER stylists when we started rebooking! Would that help?? So many salons do not rebook, stylists say they are not sales people, they don’t want to be pushy…etc.

One of my stylist right out of school was super confident that she could build her clientele in our small town that she grew up in, with NO marketing and with her skill level. She’s got this, she said!! The first month, she had a few friends come in and some walk ins. I asked her if she rebooks. She replied, “no, I am not like that. I myself just call when I need in, so I feel I don’t want to be pushy to my clients.”
I must ask… Is that how you feel also? Did you ask if they would like to rebook their next appointment and they told you no, so you never asked again?
WELL, I have good news for you. It’s all ABOUT HOW YOU GO ABOUT IT!
First, let me give you examples of what happens when you don’t rebook and what happens to your business when you do. This should make it VERY clear of the importance of re-booking.

If it is left up to the client to call you, when they need a haircut or color, they will call when they notice they have ugly grow out or bad hair days that are occurring day after day. At this point, YOU may or may not have an available time slot for them. They are now several weeks beyond their appropriate time. AND that my friend, this is your work out there!

Statistics show they will go over 1 to 3 weeks without a prior re-booked appointment.

You also miss out on serious income! Below I have done some simple math, using a 4 to 6 week example.
Let say the cost of your haircut is $30 and your client should come in every 4 weeks, which is $390 per year generated from that client.
If they get off schedule by just 2 weeks per visit because you do not re-book, with 6 week appointments that client only generates $260. That’s a difference of $130 for that client per year. Miss rebooking just 10 clients, that’s your LOSS OF $1300 per year. That’s just on the price of haircuts, color is far more expensive…right?! Okay, so you lose considerable income…got it?

NOW IF YOU RE-BOOK….then you get that $1300 in your pocket AND your client can avoid bad hair days and look their best every day!

I did a test in the salon I worked for before opening my own. The stylists were like my new booth renter…they never rebooked because they did not want to be “pushy”! I wanted to show them without making it hard on them or fighting with them how to do this. I put a bowl at the front desk with a sign that said… “REBOOK YOUR NEXT APPT BEFORE YOU LEAVE AND BE ADDED TO A DRAWING FOR A $50 SALON GIFT CERTIFICATE”

This created 35 more appointments each for our top two stylists in the salon! 35 more appointments the next month EACH!! If your haircuts are $30 that is an extra $1050 that next month for EACH of those stylists! Think about that over the year!! Dang! We were on a paper booking system at the time, so I only tracked the top 2 stylists. But the entire salon grew dramatically from that drawing! That was soo successful and easy to do for the staff that we ran that drawing every month for a year! $50 a month to the owner was nothing. For booth renters…even better…right! That experience taught the stylists to re-book.
Now, I know what you are thinking. Yeah Yeah, that’s all good, but I have been doing hair for 30 years and my clients just don’t rebook. I have tried for years!! Right? Well, that’s what those two top stylists said too.

Okay, in order to change there has to be a change…Right?

I extended the conversation with my new stylist that was right out of school, “Do you want your clients to be just like you?” You know…call whenever they think about a haircut or color? Or…do you want A+ client? She said YES OF COURSE I DO, I WANT A+ CLIENTS! And my response was of course you do, we all do. In order to have A+ client we must guide them…IE: TRAIN THEM TO BE A+ CLIENTS.

Our clients will do what we teach them to do. They WILL re-book if you can convey to them WHY they need to. We need to create the VALUE of re-booking.
The agreement rebook is done in the first 5 minutes of the appointment.

HERE’S HOW…When you do the hair consultation and they show you the photo of what they want and you are doing your thing…you know, telling them if it will look great on them and so on….You say to them “Wow, Susie client, that will look great on you. Now, to keep this particular cut you will need to get it cut every 4 to 6 weeks (whatever you think it needs…maybe it is 3 weeks for some) are you okay with that?” Pause and let them talk.
If they say YES or nod their head…YES, then they just confirmed the rebook!!
You then reply…”Great, we will get you an appointment set up before you leave” and go on about the appointment.
Now, if they say “Oh NO I only get my hair cut once a year” or disagree in anyway, then you need to discuss another look for them…RIGHT? Because, they are not going to be able to maintain that particular look.
Here’s an example using color… “Susie client, with this color option you’ve chosen you will have grow out with in approximately 4 weeks (6, 8 wks etc.) are you okay with that look or would you prefer not to see grow out?” Pause and let her talk.
Whatever her answer is…you say…Great, we will get you back on my schedule for the 4 weeks (6, 8 weeks) so you do not have to see grow out…or an inch of grow out etc. Whatever she says, no matter the answer…she needs another appointment.

At the end of the appointment when you are done, you say to them. “Wow, that looks sooo good on you!” Okay, you are almost done. As we discussed, I’ll need to see you in 4 weeks…today is Friday…are Fridays best for you? Pause and let them answer. DO NOT ASK WOULD YOU LIKE TO MAKE YOUR NEXT APPOINTMENT! It will be NO, 95% of the time.

She already told you she wants to maintain her look, so get her on your schedule and just proceed with the re-book.
IMPORTANT: IF at any time they say “I better go home and look at my calendar” then you say “Okay, let’s do this…let’s get you on my schedule in 4 weeks and go ahead and check your calendar when you get home. If we need to adjust the time, just call. That way, it reserves your spot, so you don’t have to worry about grow out, sound good?” PAUSE and let them answer.
It is better that they make the appointment before they leave. It is proven that less than 2% will call back and change an existing appointment. Now that you are re-booking, you are going to get booked up FAST! You do not want them to call and have to wait for a future appointment because you are booked.
In the case especially with existing clients that are in the habit of calling and cancelling last minute…..When you make the appointment say to them as you hand them the appt card…”I look forward to seeing you on xxx at xxx time. Look them in the eye and say…”if something changes, please be sure to call 48 hrs in advance so I can TRY to fill your RESERVED spot.”
Use the word “Unexpected opening” rather than “Cancellation”. Throwing around the word cancellation implies that you accept cancellations and you don’t want that.
HOW TO HANDLE NO SHOWS / LAST MINUTE CANCELLATIONS: Quick tip (See complete blog)
I only allow 3 no shows and or last minute cancellations. Then the conversation goes something like this… “Name of client, you seem to be very busy. I completely understand”…(then say with a sincere smile) why don’t we do this…call me the day that you need your hair done and I will see if I have an opening.” Don’t let them back on your schedule with a reserved appointment.
That may seem harsh, but this is your livelihood. It is important to train your clients to respect your time. When you have a completely booked schedule, they will quickly learn to keep their appointment with you or they will have to wait another month.
If you want A+ client, guide them to be A+. Set yourself apart, REBOOK, KEEP TRACK AND SEE WHAT HAPPENS!

I did a LIVE VIDEO on this topic on my Facebook page. See it here…

CLICK HERE TO WATCH MY VIDEO “HOW TO TRAIN YOUR CLIENTS TO RE-BOOK”

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What is your Unique Selling point? :) #17 of 30 in a row Live video to help you grow your salon. :) #tammydennis.com

Thu, 25 May 2017 16:31:00 GMT

Connect on Facebook Share Learn More Powered by the Simple Social Press Did you know that poeple what to KNOW what makes you special?? �� What is your Unique Selling point? �� #17 of 30 in a row Live video to help you grow your salon. �� #tammydennis.com

The post Did you know that poeple what to KNOW what makes you special?? :)

What is your Unique Selling point? :)

#17 of 30 in a row Live video to help you grow your salon. :)

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Do you feel weird about raising your prices? This may help you get it done with out feeling akward.

Wed, 24 May 2017 16:30:00 GMT

Connect on Facebook Share Learn More Powered by the Simple Social Press Do you feel weird about raising your prices? This may help you get it done with out feeling akward.

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IMAGINE IF…you could make an extra $45 to $75 per client sitting in your chair?IMAGINE IF…you could grow your salon into different cities, towns, states or counties WITHO…

Sat, 20 May 2017 16:30:00 GMT

Connect on Facebook Share Learn More Powered by the Simple Social Press Salon Professionals… IMAGINE IF…you could make an extra $45 to $75 per client sitting in your chair? IMAGINE IF…you could grow your salon into different cities, towns, states or counties WITHOUT leaving your salon or working more behind the chair? IMAGINE IF …you…

The post Salon Professionals…

IMAGINE IF…you could make an extra $45 to $75 per client sitting in your chair?

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TOPIC: How to TRAIN your Clients to Re-Book with you EVEN if you are veteren in the industry! #15 of 30 in a Row LIVE Video’s to HELP YOU GROW YOUR Salon / business! :) #tammydennis.com #15uni...

Fri, 19 May 2017 16:30:00 GMT

Connect on Facebook Share Learn More Powered by the Simple Social Press TOPIC: How to TRAIN your Clients to Re-Book with you EVEN if you are veteren in the industry! #15 of 30 in a Row LIVE Video’s to HELP YOU GROW YOUR Salon / business! �� #tammydennis.com #15uniquemustdostocatapultyourbusiness #itsFREE

The post TOPIC: How to TRAIN your Clients to Re-Book with you EVEN if you are veteren in the industry!

#15 of 30 in a Row LIVE Video’s to HELP YOU GROW YOUR Salon / business! :)

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#14 of 30 in a row LIVE VIDEO TO HELP YOU GROW YOUR SALON / BUSINESS! :) TOPIC: First impression with a New Client Packet! This is one of my marketing tips that has been feautured over the past y...

Thu, 18 May 2017 19:05:00 GMT

Connect on Facebook Share Learn More Powered by the Simple Social Press #14 of 30 in a row LIVE VIDEO TO HELP YOU GROW YOUR SALON / BUSINESS! �� TOPIC: First impression with a New Client Packet! This is one of my marketing tips that has been feautured over the past year in the NAILS…

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Video Marketing…how easy it is to implement and USE TO SAVE you TIME. :) #tammydennis.com #15uniquemustdostocatapultyourbusiness :)…

Wed, 17 May 2017 16:30:00 GMT

Connect on Facebook Share Learn More Powered by the Simple Social Press #13 of 30 LIVE Videos to HELP YOU GROW your Salon! �� TOPIC: Video Marketing…how easy it is to implement and USE TO SAVE you TIME. �� #tammydennis.com #15uniquemustdostocatapultyourbusiness �� PS. If you get value from this video clip, please feel free to…

The post #13 of 30 LIVE Videos to HELP YOU GROW your Salon! :)

TOPIC: Video Marketing…how easy it is to implement and USE TO SAVE you TIME. :)

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#12 of 30 LIVE Video’s to help YOU grow your salon!

Tue, 16 May 2017 16:09:00 GMT

Connect on Facebook Share Learn More Powered by the Simple Social Press #12 of 30 LIVE Video’s to help YOU grow your salon!

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TOPIC: Promotions! Why you should be doing them and what you can do to build your clientele. AND if you are BOOKED...what NOW you should do. <3... appeared first on Tammy Dennis .

#11 of 30 LIVE Video’s to help you GROW your salon.

Mon, 15 May 2017 16:03:00 GMT

Connect on Facebook Share Learn More Powered by the Simple Social Press #11 of 30 LIVE Video’s to help you GROW your salon.

The post #11 of 30 LIVE Video’s to help you GROW your salon. <3

TOPIC: Turn a phone shopper into a client on the books! :)

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#10 of 30 LIVE Video’s to HELP YOU GROW YOUR SALON Business! :) How to generate MORE income per client / ticket. :) #tammydennis.com #15uniquemustdostocatapultyourbusiness

Sat, 13 May 2017 17:00:00 GMT

Connect on Facebook Share Learn More Powered by the Simple Social Press #10 of 30 LIVE Video’s to HELP YOU GROW YOUR SALON Business! �� How to generate MORE income per client / ticket. �� #tammydennis.com #15uniquemustdostocatapultyourbusiness

The post #10 of 30 LIVE Video’s to HELP YOU GROW YOUR SALON Business! :)

How to generate MORE income per client / ticket. :)

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#9 of 30 LIVE VIDEO’s to help you GROW your Salon / Business! How to find stylists / techs in your area…WITH OUT Stealing! <3 #tammydennis.com #15mustdostocatapultyourbusiness

Fri, 12 May 2017 16:31:00 GMT

Connect on Facebook Share Learn More Powered by the Simple Social Press #9 of 30 LIVE VIDEO’s to help you GROW your Salon / Business! How to find stylists / techs in your area…WITH OUT Stealing! <3 #tammydennis.com #15mustdostocatapultyourbusiness

The post #9 of 30 LIVE VIDEO’s to help you GROW your Salon / Business!

How to find stylists / techs in your area…WITH OUT Stealing! <3

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#8 of 30 LIVE Videos to help you grow your salon /business. :) SOCIAL MEDIA #tammydennis.com #15mustdostocatapultyourbusiness

Thu, 11 May 2017 16:30:00 GMT

Connect on Facebook Share Learn More Powered by the Simple Social Press #8 of 30 LIVE Videos to help you grow your salon /business. �� SOCIAL MEDIA #tammydennis.com #15mustdostocatapultyourbusiness

The post #8 of 30 LIVE Videos to help you grow your salon /business. :)
SOCIAL MEDIA

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#7 of 30 LIVE VIDEO’s to help you GROW your SALON. Testimonials….how they grow your business, how to get them from clients, what to do with them! Hope it helps! Feel free to share if you get valu…

Wed, 10 May 2017 16:30:00 GMT

Connect on Facebook Share Learn More Powered by the Simple Social Press #7 of 30 LIVE VIDEO’s to help you GROW your SALON. Testimonials….how they grow your business, how to get them from clients, what to do with them! Hope it helps! Feel free to share if you get value. <3 #tammydennis.com #15uniquemustdostocatapultyourbusiness

The post #7 of 30 LIVE VIDEO’s to help you GROW your SALON.

Testimonials….how they grow your business, how to get them from clients, what to do with them!

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#6 of 30 Live to help you grow your salon business! Salons report a 40% INCREASE in RETENTION doing this ONE thing! Check it out! #tammydennis.com

Tue, 09 May 2017 19:08:00 GMT

Connect on Facebook Share Learn More Powered by the Simple Social Press #6 of 30 Live to help you grow your salon business! Salons report a 40% INCREASE in RETENTION doing this ONE thing! Check it out! #tammydennis.com

The post #6 of 30 Live to help you grow your salon business!

Salons report a 40% INCREASE in RETENTION doing this ONE thing! Check it out!

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Client Nurturing step two…Reactivate old clients

Fri, 05 May 2017 16:30:00 GMT

Connect on Facebook Share Learn More Powered by the Simple Social Press Client Nurturing step two…Reactivate old clients. �� #4videoof30 #tammydennis.com #15uniquemustdostocatapultyoursalon

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Client Nurturing ~ Got Data Base? #tammydennis.com #15mustdostocatapultyourbusiness

Thu, 04 May 2017 16:31:00 GMT

Connect on Facebook Share Learn More Powered by the Simple Social Press Client Nurturing ~ Got Data Base? #tammydennis.com #15mustdostocatapultyourbusiness

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How to offer an IRON CLAD Guarantee in your salon. I am being featured in the NAILS Magazine in June 2017 for this Biz stratagy, so you are getting a sneak peak today. :) It’s humbling to have ...

Wed, 03 May 2017 16:30:00 GMT

Connect on Facebook Share Learn More Powered by the Simple Social Press How to offer an IRON CLAD Guarantee in your salon. I am being featured in the NAILS Magazine in June 2017 for this Biz stratagy, so you are getting a sneak peak today. �� It’s humbling to have the NAILS MAG WANT to…

The post How to offer an IRON CLAD Guarantee in your salon.

I am being featured in the NAILS Magazine in June 2017 for this Biz stratagy, so you are getting a sneak peak today. :)

It’s humbling to have the… appeared first on Tammy Dennis .

Would you like to Lose Weight & FEEL Better Behind the Chair?

Wed, 04 Jan 2017 05:36:00 GMT

Would you like to Lose Weight & FEEL Better Behind the Chair? What is your New Years Resolution for 2017? Is it to lose weight and FEEL BETTER while working behind the chair? According to Salon Modern Magazine, 70% of salon professionals are Unhappy with their health. Most have some kind of PAIN in their…

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Tips to Help with No Shows and Last Minute Cancellations

Tue, 27 Dec 2016 00:50:00 GMT

Tips to Help with No Shows and Last Minute Cancellations And how to let THAT client know nicely, they can no longer get back on your schedule. Do you get a lot of no shows and last-minute cancellations? How do you handle them? Let’s talk about some “DO’S and DON’T’S” just from my…

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Have you been dreaming of a Medical Spa income? It’s closer than you think!

Wed, 30 Nov 2016 08:15:00 GMT

Have you been dreaming of a Medical Spa income? It’s closer than you think? What if you could help your clients INSIDE ~ OUT and generate an unlimited income WITHOUT the HUGE upfront costs of expanding to a Medical Spa? I worked for a salon marketing company and I was the first…

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How to add a Coupon to your Facebook Biz Page!

Sun, 13 Nov 2016 21:03:00 GMT

How to add a coupon to your Facebook Biz Page! Do you have a coupon/first time client voucher/Gift Certificate on your Facebook page yet?? My previous blog was about the importance of getting a database set up in your salon/spa/business. If you missed it, see it here http://tammydennis.com/got-database/. I am now going to show…

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Got Database?

Sun, 13 Nov 2016 01:16:00 GMT

GOT DATA BASE? Do you collect contact information from your clients? This is on topic because, most salon professionals do not do this! They get a phone number and that is it! “Collecting a database is a “Must Do” for your Business” Unless you are super comfortable calling up a client that has not seen you…

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Life Altering Moment!

Sat, 22 Oct 2016 20:46:00 GMT

Life Altering Moment! Have you ever had a “Life Altering Moment”? Something you do, someone you meet, a book you have read…it changes your life and you look back and can say…“That was a life altering moment for me!” I just had one! As I mentioned in my “about page” on my blog, I have had…

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What’s your 30 – Second Commercial? Why and how to create one.

Wed, 12 Oct 2016 23:00:00 GMT

What’s your 30 – Second Commercial? Why and how to create one. Do you have a 30 – second commercial to sell yourself, service or product you offer? Marketing tells us we need a “Unique Selling point or your USP”. A USP is what you share with people to tell them what makes your OVERALL business…

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Word of mouth marketing ~ Referral Program

Thu, 22 Sep 2016 19:29:00 GMT

WORD OF MOUTH MARKETING ~ Referral Program Are you using Word of Mouth Marketing with a Referral Program? So many salons miss out on this very simple marketing tool “Referral Program” to get more clients. If they do have this in place, it is not working very well. This means they just need to tweak it…

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Staff Walkout…NOW WHAT?

Thu, 22 Sep 2016 18:32:00 GMT

STAFF WALKOUT …What now? Well….has this ever happened to you…A staff walkout? If not, you have probably thought it would never happen. I always hoped it wouldn’t anyway. What is a staff walk out, anyway? Is it when staff leaves without notice? Or with notice and 2 or all go at once? As Booth Rent…

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Nothing Beats a Warm Welcome

Fri, 02 Sep 2016 17:01:00 GMT

NOTHING BEATS A WARM WELCOME, Like a Welcome Packet! A NEW CLIENT PACKET will welcome your NEW clients! Start this right away to set you apart from your competitors! Statistics show that a customer has to sit in your chair FIVE times before they say…I am this Nail techs, hair stylist etc. client! Five…

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Client retention ~ Fortune is in the follow up

Fri, 26 Aug 2016 23:33:00 GMT

DRAMATICALLY INCREASE CLIENT RETENTION by doing this one thing! People wonder why their clients don’t come back after the first visit or after a new haircut and color. Did you know….that it takes 5 yes, FIVE times for a new person to sit in your chair BEFORE they say…this is my new stylist or…

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How to Clone Yourself Using Video Marketing

Fri, 08 Jul 2016 15:32:00 GMT

EVER WANT TO JUST CLONE YOURSELF? Salon professionals are super busy and work really hard behind the chair. We don’t have time to do all the training with new staff, receptionists, let alone try to see all our clients. WHAT IF, you could train someone one time and never had to do it again…UNLESS, the…

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How to Turn Phone Inquiries Into Clients On Your Books

Wed, 29 Jun 2016 19:44:00 GMT

THE PHONE ~ TURN PHONE INQUIRIES INTO CLIENTS ON YOUR BOOKS. Ie. Convert shoppers into clients! How many people call your salon or business each day and NEVER get on the books? Does this sound familiar? 90% of daily phone calls something like this…. Salon: ABC Salon, how may I help you? Caller: I…

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